Omar Al-Rowaieh, Deputy Director General for Development and Public Relations and official spokesperson of the Public Authority for Housing Welfare, announced today (Wednesday) that the Citizen Services Department provided 70,122 services to citizens during the first quarter of the current year.

Key Highlights:

• 97% digital services: Majority delivered through e-systems and "Sahl" government app

• Breakdown of services:

  • 67,905 services via Sahl app

  • 2,175 services through physical centers

• 30 new services added since Sahl's launch, with more planned

Most Requested Services:

1. "To Whom It May Concern" certificates: 58,201 requests

2. Phone number updates: 2,793 citizens

3. Family data updates: 1,703 households

4. New housing allowance files: 1,656 applications

5. Electricity connection requests: 1,213 submissions

Digital Transformation Progress:

Al-Rowaieh emphasized the Authority's commitment to full digital transition, migrating all remaining paper-based services to the Sahl platform and affiliated e-systems. He praised the app team's efforts in streamlining procedures for citizens.